Leadership
The use of new technologies in all industries has grown at an increasing rate over the past decade. To ensure these technologies and business processes are successful, companies must train associates on how to use them, and more importantly, communicate the necessity of the business changes. Organizations must build an environment where business alignment teamwork, shared accountabilities and change management are the norm.

Technology
Implementation of new technologies and solutions alone will not provide the growth and efficiencies required to achieve a company's business objectives. Companies often find themselves several years into technology investments with minimal utilization and returns. Managing change is a key factor in any technology implementation and must be a major focus for all companies.

Results
The integration of technologies, business processes and change management is required to bring forth expected results. Aligning business processes will not only bring accountabilities to all departments and roles, it will also position companies to achieve their business objectives and desired return on technology investments.