Leadership

The use of new technologies in the convenience and petroleum marketplace has grown at an increasing rate over the past decade. To ensure these technologies and business processes are successful, companies must train associates on how to use them, and more importantly, communicate the necessity of the business changes. Organizations must build an environment where cross-functional teamwork and shared accountabilities are the norm.

Technology

Implementation of new computer systems and information resources alone will not provide the efficiencies required to achieve a company's business objectives. Retailers often find themselves several years into technology investments with minimal utilization and returns.

Results

The integration of technologies and supporting business processes is required to bring forth expected efficiencies. Aligining business processes will not only bring accountabilities to functional departments, it will also position companies to achieve the desireed return on technology investments.