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Arlene Mallory, Business Analyst with Impact 21 Group, supports the company's office administration including accounts payables and receivables, collections, monthly financial reporting, company logistics, internal form management and coordinating company events and procurement of goods and services. Arlene is also responsible for supporting the team in processing documents, production and delivery of project materials.
Prior to joining Impact 21 Group, Arlene was a Regional Office Manager and assistant to the Regional Sales Manager for one of the largest credit card processing companies in the U.S. for over five years. She managed the daily operations, clerical and administrative function of several sales offices in the Midwest region and served as liaison between the office staff and the corporate office. Arlene was also responsible for staffing new offices, procuring and acquiring materials, supplies, vendor setup, training new hires and existing staff, and escalating customer and correspondent banks service issues. She developed numerous spreadsheets that simplified monthly reporting and equipment pricing thus reducing errors in pricing calculations. She also assisted the Financial Institutions Manager of the company with developing presentations and contracts for Cash Advance processing.
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